FAQ’S 

How do I book?

If you are visiting one of our three sites, please make sure to email us regarding all organised group bookings. This can be done through our email at learn@derbymuseums.org or call us on 01332 641901. Alternatively, please Fill Out Our Booking Form

When do I book?

We recommend bookings to be made a least a month prior to the requested date.

Can you come to my school?

Yes! Our Outreach sessions allow your pupils to experience the museums from the comfort of their classroom. Please let us know what school you would like us to come to on our Booking Form or contact us at learn@derbymuseums.org.

How many students can be in a session?

Facilitated sessions have a minimum of 25 students and a a maximum of 35 students if your group is smaller or larger than this, please still contact us at learn@derbymuseums.org with your request.

Self-Guided visits have a maximum capacity of students for different sites. If you would like to bring a large educational group, please email our team at learn@derbymuseums.org.  

How many teachers should be accompanying groups?

For classes of 30 children, we recommend five accompanying adults.

Where do I get a risk assessment for my visit?

Risk assessments will be given once the visit is booked with our team. After booking, teachers are sent a ‘Preparing for Your Visit’ pack. Included with this will be a copy of the relevant Derby Museums’ risk assessment(s). These are a guide only and are not intended to replace your own risk assessment or any paperwork you are required to complete for your school. Please share copies of the risk assessment with your accompanying teachers and helpers.

Can I visit the museum before my visit? 

Teachers may wish to make a familiarisation visit to our museum sites prior to the school visit. Please see our visit page for information on independent visits.

Where do we need to get dropped of for our visit?

• Museum of Making – Coaches can drop off by the Bonnie Prince Charlie statue on Full Street – a 2min walk from the Museum of Making, across Cathedral Green.
• Derby Museum and Art Gallery – Coaches can drop off outside the Museum and Art Gallery on Cheapside.
• Pickford’s House – Coaches can drop off outside Pickford’s House on Friar Gate. Mini buses and cars can park free of charge in Pickford’s House car park, accessed from Agard Street.

Are your sites fully accessible?

Derby Museum and Art Gallery and the Museum of Making are fully accessible. Due to the historic nature of Pickford’s House, wheelchair access is limited to the ground floor, lower ground floor and garden. Toilets at this site are only accessible via stairs to the first floor. View access statements here.

What do I do if I have to cancel my booking? 

In any event of cancellation, please contact our learning team as soon as possible on learn@derbymuseums.org or call us on 01332 641901.

If a booking is cancelled within 28 days of a facilitated session, we reserve the right to charge an administration fee of £15 + VAT unless the session can be rescheduled. In the event of a Self-Guided booking, cancellation within 28 days is free of charge. Where notice of a cancellation is given with fourteen days or less, we reserve the right to charge groups up to the full cost of the facilitated session. In the event of a cancelled Self-Guided visit within 14 days, we reserve the right to charge an administration fee of £15 + VAT.

Where can my students have lunch?

Lunch room facilities are available on request with or without facilitated session bookings and must be pre-booked.

What are the gift shop amenities? 

Groups are welcome to visit our shop’s at all three sites. You can pre-order our goody-bags or request a pop-up shop at the Museum of Making – please ask for more information when booking.

Can we take photographs?

Photography is encouraged! – If you have great images from your visit, we’d love to see them – please share them with us via the Derby Museums Facebook page, Twitter and Instagram – all @derbymuseums.