This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.
**July 2020 – The following information has been modified to reflect the safety measures we have introduced in line with Covid-19 safety guidelines. These changes are outlined below and will be reviewed regularly in accordance with Government advice.
Situated in the heart of the city centre, in the Cathedral Quarter, Derby Museum and Art Gallery is home to a fascinating and diverse range of nationally (and internationally) significant collections. The museum is part of Derby Museums Trust which runs three museums in the city: Derby Museum and Art Gallery, The Silk Mill and Pickford’s House. The Museum and Art Gallery is best known for the Joseph Wright of Derby collection.
The museum is based on three floors with lift access from the ground floor to all levels. An induction loop is available at reception and Visitor Services Assistants are on hand throughout the museum to offer assistance. We are an established member of the Visitor Attraction Quality Assurance Scheme.
We look forward to welcoming you. If you have any queries or require any assistance please phone 01332 641901 or email firstname.lastname@example.org.
- For full details on how to reach us please see the Visit section of our website: www.derbymuseums.org or telephone 01332 641901.
- The nearest railway station is Derby, which is 1.2 miles (a 20 minute walk) away. Taxis are available at the station.
- There are frequent and regular bus services into the city centre, operated by trent barton and Arriva. The bus station is a 10 minute walk away. There is a bus stop adjacent to the Museum & Art Gallery on the Strand.
- Taxis are available 100 metres from the museum or can be obtained by staff on request.
- The main road outside the Museum & Art Gallery has a wide paved path.
Car Parking and Arrival
- Derby Museum and Art Gallery has no on-site parking facilities.
- There are limited parking spaces for Blue Badge holders on the Strand opposite the entrance to the museum.
- The nearest off site car park is Parksafe on Bold Lane, 50 metres from the museum, which has 350 daytime spaces. There is a charge of £5 for up to 4 hours. There are 11 clearly marked Blue Badge parking spaces available free of charge.
- A drop off point outside the museum is available if booked in advance.
- All pavements surrounding the entrance are well paved and flat.
- The main entrance door is automatic door and opens to 1550mm/61 inches.
Main Entrance, Reception and Ticketing Area
In order to support public safety during the Covid-19 Pandemic, we have put in place appropriate adaptions to the Museum and Art Gallery building, which includes changes to the main entrance. This is to allow for safe visitor flow and social distancing throughout the galleries.
DURING THE COVID-19 CRISIS, WE HAVE REDUCED OUR OPENING HOURS TO ALLOW FOR ENHANCED CLEANING – THESE ARE AS FOLLOWS:
- Tuesday-Saturday (10.30am-4.30pm – last admission 4pm)
- Sunday (12-4pm – last admission 3.30pm)
DURING THE COVID-19 CRISIS, ADMISSION TO THE MUSEUM WILL BE GRANTED TO SMALL GROUPS OF VISITORS EVERY 15 MINUTES
THERE WILL BE A NEW TEMPORARY MAIN ENTRANCE ON THE STRAND DURING THE COVID-19 CRISIS (please see information below about our accessible entrance via the shop)
To ensure social distancing and to create a safe, one-way linear route through our galleries, our main visitor entrance will be temporarily located on The Strand:
- This has 3 steps from the pavement to a foyer area
- There is then a large flight of stairs to the upper galleries comprising: 2 steps to a small landing; 9 steps to a small landing; 17 steps to a small landing; two steps to a large landing and then 3 steps into the World Collection Gallery where the linear route begins.
- A buggy park is located at the bottom of these stairs.
- There is no hearing loop.
- The area is lit with a series of wall lights giving a good level of illumination as well as natural daylight from above.
DURING THE COVID-19 CRISIS, AN ACCESSIBLE ENTRANCE WILL BE MADE AVAILABLE FOR DISABLED VISITORS ONLY VIA THE MUSEUM SHOP
- The shop entrance is situated on the ground floor, with step free, level access throughout.
- The entrance, reception and shop are well lit with natural daylight and fluorescent lighting overhead.
- There is a hearing loop.
- A magnifying glass and pad and paper are available from staff on request.
- The museum may offer a wheelchair for hire on advance request.
- Important information for wheelchair users: Safety of our visitors is our first priority and unfortunately due to the nature and design of this building, we can only safely evacuate two wheelchair users from the upper floors of the museum. Therefore for safety reasons we can only accept two wheelchair users onto the upper floors of the building at any one time in order to guarantee your welfare in the event of an emergency.
If the group consists of more than two wheelchair users it will be necessary to split the group into at least two parties and do a staggered visit. While one party accesses the galleries, the other group can be welcomed into the café and enjoy our porcelain displays and a hot drink with a 20% discount.
FROM FRIDAY 24 JULY, IN LINE WITH GOVERNMENT GUIDANCE, YOU WILL BE REQUIRED TO WEAR A FACE MASK TO ENTER THE MUSEUM. IF YOU ARRIVE WITHOUT ONE, THERE WILL BE SOME AVAILABLE TO PURCHASE AT THE MUSEUM ENTRANCE. FOR EXEMPTIONS TO WEARING A FACE MASK, PLEASE CLICK HERE.
WE WILL BE TAKING CONTACT DETAILS AND YOUR TEMPERATURE ON ARRIVAL DURING THE COVID-19 CRISIS
- We will be taking contact details on arrival to support NHS Test and Trace, as recommended by the UK Government’s Department for Health and Social Care. Upon entry to the museum it will be necessary for us to obtain each visitor’s (or head of family) name and contact details such as a phone number or email address, as well as recording times entering and leaving the museum. The information provided will be kept in a secure place and only shared with Test and Trace personnel, if asked, in the event of a fellow customer or staff member testing positive for coronavirus. Details will only be kept for 21 days and will be disposed of securely after that period of time. Should a person refuse to give their details, entry will not be permitted into the museum.
- As well as asking all of our visitors to sanitise their hands on entry, we will also be asking every person entering the building for a temperature check. This is to ensure the safety of others and we may not be able to admit you to the museum if you are showing a temperature.
Attraction (displays, exhibits, rides etc.)
SOME OF OUR EXHIBITS AND INTERACTIVES MAY BE TEMPORARILY CLOSED DURING THE COVID-19 CRISIS
- There is an interactive map in the Soldier’s Story gallery which can be accessed from either a standing or sitting position.
- Interpretation boards are in large text in some galleries.
- Most exhibits are held in glass cabinets and some may not be visible if eye line is below 1 metre.
- Seating is available throughout the first floor of the museum.
- Floor surfaces are mostly wood and laminate throughout the museum.
- The lighting in the galleries is generally bright and evenly lit with fluorescent lights and spots, however, some galleries are dimly lit to aid the preservation of exhibits.
Public Toilets and Hand-washing Facilities
DURING THE COVID-19 CRISIS, AN ACCESSIBLE TOILET WILL BE AVAILABLE FOR ALL VISITORS ON THE FIRST FLOOR – OUR OTHER TOILETS WILL BE CLOSED UNTIL FURTHER NOTICE
- Two unisex public toilets are located on the top floor, which are accessible by a lift from all floors.
- An accessible toilet is available on the first floor which is accessible by a lift from all floors.
- The door is opened with a touch pad, and is 810mm/32 inches wide.
- The toilet is 460mm/18 inches high.
- The transfer space is towards the right hand side and is approximately 910mm/36 inches.
- There are three handrails behind the toilet, two vertical and one horizontal.
- Toilet flushes, hand driers and taps are motion activated in all toilets.
- Flooring is non-slip tiles and of a cream colour to contrast with the black wall tiles.
- Emergency pull cord in accessible toilet, which has a flashing and audible alarm.
HAND SANITISERS WILL BE MADE AVAILABLE FOR VISITORS TO USE THROUGHOUT THE MUSEUM AND ART GALLERY DURING THE COVID-19 CRISIS
FACILITIES FOR CONTACTLESS PAYMENT AND DONATION WILL BE AVAILABLE IN THE SHOP
The shop is located on the ground floor.
- It features a range of items including jewellery, souvenirs, books and children’s toys.
- The shop is accessed on the way out of the museum and then exit through the main automatic door, as described above.
- Background music may be playing.
- The shop includes some high-level shelving, however, staff are available to offer assistance if required.
DURING THE COVID-19 CRISIS, OUR COFFEE HOUSE WILL BE OFFERING A LIMITED MENU. TABLES WILL BE SPACED APART TO COMPLY WITH SOCIAL DISTANCING GUIDELINES
Our Coffee House is located on the ground floor of the museum and has level access throughout.
- Tables in the café are well spaced apart, with a clear height from the floor of 720mm/28ins, with upright chairs without arms.
- Lighting in all areas is natural daylight with overhead lighting used.
- The floor is light grey polyfloor.
- The entrance doors to the café are 1200mm/47” wide.
- Where possible all our food produce is locally sourced. We do our best to cater for any dietary requirements; please contact us in advance to check any specific requests you may have.
- We have a set of evacuation procedures- should you require it someone will assist you with evacuation, either out of the building or to a refuge point.
- Evacuation chairs are available in the event of an emergency.
- All our information brochures and evacuation procedures can be made available in large print.
Address: Derby Museum and Art Gallery The Strand Derby DE1 1BS
Telephone: 01332 641901
Grid Reference: 351 364
Hours Of Operation: 10am-5pm Tuesday to Saturday, 12pm-4pm Sunday. For Christmas and New Year opening times, please contact us.
Local Carers: www.disabilitydirect.com/derby 01332 299449
Local Equipment Hire: www.disabilitydirect.com/derby 01332 299449
Local Accessible Taxi: www.taxiregister.com/derby
Local Public Transport: www.nationalrail.co.uk for train times and information and here for bus timetables and routes.